Octa has implemented a transparent refund policy. In case you are not satisfied with our service level, you can request a refund.
If an account was funded via debit or credit card, the funds can be refunded to the card.
To request a refund, contact the Octa Customer Support at [email protected]. We will review your request within 5 business days and reply in a timely manner. After we have reviewed the request, it usually takes less than 30 days for the refund to be executed. Please note that any violations of Octa Customer Agreement or Partner Agreement, or any other legal regulations cannot be subject to a refund request. The same applies to any profits or losses received as a result of your trading activity.
This policy can be modified or edited without prior notice.